Prices
and descriptions are subject to change without notice. Suggested retail
prices listed in distributor catalogs may vary from Vital V-Twin Cycle's retail prices. Items can be with drawn from sale at any time
because we cannot control price increases from our distributors. Not
responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE
PRODUCTS IN THIS CATALOG FOR COMPARABLE OR LIKE ITEMS. Any item
withdrawn from sale is subject to a minimum 10% cancellation fee that will be
deducted from payment. Current prices can be quoted over the phone when
you place your order. Iowa residents add applicable state, county and
local sales tax.
About Our Images
When possible we attempt to use the most accurate images possible. Many images are provided by the manufacturer and or suppliers. Such images of products provided by these manufacturers may be used as reference purpose only as some pictures may not be an actual representation of that item.
Ordering
Ways to Order
Ordering Online:
All of the products in our catalogs, plus thousands more, are available
for purchase online 24 hours a day, 7 days a week. We offer a secure
environment for your privacy and protection.
Ordering by Telephone: Please call: 1-844-698-8946 (24 hours a day, 7 days a week. From all locations worldwide!).
Ordering by Fax: Fax your orders 24-hours worldwide: 1-844-300-0396
Ordering by Mail: Mail your order to Vital V-Twin Cycles, 1943 Garfield Ave, West Liberty, IA 52776, USA
Customer Service: 1-844-698-8946 Use this line for questions about your order, product information,
returns or exchanges and to place an order! Customer Service available
until Monday – Friday 9am – 5pm, Saturday 9am – 1pm and Sunday 12pm -
3pm central time, 7 days a week.
Special (Custom) Orders
If
you want a product not listed with Vital V-Twin Cycles or listed and labeled as Special & or Custom Order, we will try
to find it for you. If a special order is cancelled, a 10% cancellation
fee will be charged. There are no returns/refunds allowed on special
orders upon completion and or delivery to our location and/or prior to
arrival at invoiced shipping address.
Parts Order Cancellation
Any item withdrawn from sale is subject to a minimum 10% cancellation fee that will be deducted from payment. Parts
orders with a retail cost of $500.00 or higher will require a 100% down
payment/ payment in full at the time of order. If an order of $500.00 or higher is
canceled, a 25% cancellation fee will be deducted. We reserve the right on any order containing special ordered, custom, over sized, and large freight items
to collect up to 25% of the entire sum of the invoiced amount as stated
under our refund policy; as a restocking fee. International orders fall under these same guidelines as set forth here and
under our return/refund policy as stated to require prior approval and
up to 25% restocking fee.
Damaged Shipments
If
the package you receive is damaged in shipping, do not refuse delivery.
Accept the order and be sure to keep all packaging. Contact us and we
will make the necessary arrangements.
Paying for Your Purchase
Vital V-Twin Cycles Gift Certificates
Vital
V-Twin Cycles gift certificates can be used on any purchase from
Vital V-Twin Cycles and will not expire. They are available in
select denominations and can be used by phone, fax, online or in person.
Visit our gift certificates page or call our customer service line and
ask any sales rep for details.
Credit Cards
We
accept Visa, MasterCard, Discover, American Express and Diners Club
credit cards. International customers must pay any customs charges, VAT,
Taxes and other costs in addition to the shipping charge.
Credit Card Security Information
First-time
orders may be required to ship to the billing address for the first 30
days. First-time international customers may be required to fax to us
the portion of their most recent billing statement showing the name,
bank logo, billing address and last four digits of the credit card
number before orders can ship.
Check, Money Orders & Cashiers Checks
We
Welcome Your Check. We only accept payments by check from U.S.
customers with orders under $5,000. If your payment is returned due to
insufficient or uncollected funds, you authorize us to collect a Service
Charge drawn on your account. The Service Charge will be: $50 and or up
to 5% of total order amount. Use personal checks, money orders or
cashiers checks. Do not send cash! Personal checks must have your name,
and address pre-printed. Also include street address and phone,
handwritten if necessary. Without a street address and phone, or in the
case of new account “starter” checks, orders will be held 11 business
days for clearance. All orders paid with checks written on credit card
accounts will be held 11 business days for clearance, no exceptions.
Once your order and payment is received, please allow 7 to 10 business
days for delivery, based on availability of parts. If this is your first
order with Vital V-Twin Cycles, your payment may be subject to an
11 business day hold for clearance, for the first 30 days. Any check or
money order returned unpaid will be charged an additional service fee.
If ordering by mail, it is a good idea to contact customer service for
current pricing.
PayPal®
With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.
PayPal Features:
No need to enter your financial information each time you make a purchase online.
Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.
Your private information is encrypted using PayPal's award-winning technology.
PayPal is FREE for buyers.
PayPal Steps:
During checkout, click the "Pay With Paypal" button.
You will be transferred to the PayPal website.
Log into your PayPal account, or sign up for a new account.
Approve the transaction.
You will be returned to the Vital V-Twin Cycles website.
Your payment will not be processed until you complete your order at the Vital V-Twin Cycles website.
PayPal Restrictions:
We only ship to verified PayPal addresses.
PayPal is only available on orders with a known shipping amount and order total.
PayPal is available in select countries, including:
Our
Satisfaction Guarantee is simple. If you’re not 100% satisfied with our
products, we will credit your account or refund your money. Just return
the part(s) to us in new unopened condition and we’ll refund your money back to your original method of payment (except for return of original shipping charges and merchant fees which are not refundable, AKA restocking fees). This includes manufacturers’ defects on electrical parts.
Detailed exceptions & time schedule to this policy are listed under
Returns & Warranty Information.
Please Note:
Special/Custom Orders
If a special order is cancelled, a minimum 10% cancellation fee will be
charged. Orders over $500.00 will be charged up to 25% cancelation fee. There are no returns/refunds allowed on special orders.†
Parts $500 or Higher All invoices with a retail cost of at least $500.00: a 25% cancellation fee will be deducted from your payment for the canceled order.†
†Please Note: Other Terms & Policies May Apply. Please Contact
Us For Details Prior To Purchase Regarding Any Questions Or Concern.
Returns
& Warranty: 30 DAY - Worldwide
International & Domestic Return Policy
We want you to be satisfied. Our return policy works
like this:
1. You assume all knowledge of proper fitment
and dimensions associated with your application prior to purchase of any
product. We will provide such details as requested prior to purchase.
However, we are not responsible for incorrect product fitment based on
your decision to purchase a product.
2.
All returns must be in new unopened condition with original packaging and part number
labels and or stickers.
3. Shipping fees are not refundable. There
will be no refund of shipping cost to you or returned to us. All return shipping charges and insurance are your responsibility to pay for in association only to any "approved" return authorizations approved by us and issued an explicit return authorization number. Any call tag or return label for free shipping on any return must have prior approval and must be issued by us prior to any shipment.
4. Defective parts or parts sent to you in error
will be exchanged or refunded in full.
5. We reserve the right to charge a restocking
fee on any or all parts at a rate of 25% of your invoice. If returned to
us in any other condition than new or opened then we reserve the right to
charge up to a 50% restocking fee. Or, if completely damaged and
unusable from improper installation no refund will be provided and you are
responsible for providing return shipping on your damaged product.
6. If a special order is cancelled, a 10%
cancellation fee will be charged. There are no returns/refunds allowed on
special orders upon completion and or delivery to our location and/or prior to
arrival at invoiced shipping address.
7. Any item withdrawn from sale is subject to a
minimum 10% cancellation fee that will be deducted from Your payment.
8. Whenever possible we will refund your money
via your choice credit, exchange or refund. However, some items may only
be eligible for store credit to your account.
9. Special
order items, items with shop services or building services are not
returnable. All "Complete Engines," also known as "Long
Blocks," are considered to be a "Special Order" and thus are not
returnable. All crankshaft assemblies, cranks and or flywheel
assemblies are considered to be “Special Order” items and thus are not
returnable.
10. If an order of $500.00 or higher is canceled,
a 25% cancellation fee will be deducted.
11. All foreign (international) returns must
be authorized in advance. Please Contact Us if you have a foreign return. International orders are subject 25%
restocking fee or 25% cancelation fees.
You are responsible for all international shipping costs. International shipping costs are NOT
REFUNDABLE.
12. Returns must be received within 30 days of
invoice. All returns must be
pre-authorized with an explicit RA#. We
will not accept any return without an issued RA#. Any return sent to either a wrong address or without an RA # issued prior to shipment or without the RA# written on the box "will" be denied any refund or credit.
13. Used and Damaged Parts: Any part which, in
our opinion, shows evidence of being used or installed contrary to
manufacturer’s instructions, and/or subjected to improper handling, packaging
or return shipping by the customer, will not be eligible for exchange, refund
or warranty consideration.
14. Exhaust Pipes and Mufflers: There is no
warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or
discoloration is caused by tuning characteristics, cam timing, carburetor
jetting, overheating, and so forth, and is NOT caused by defective
manufacturing. Once you have started your motorcycle, there is no refund on
exhaust pipes and mufflers, except in the case of a manufacturing defect.
15. Gas Tanks: You must use a gas tank sealer
with new gas tanks in order for any warranty to be valid. We strongly recommend
that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in
order to eliminate potential problems.
16. Oil Tanks:
It is very common for oil tanks to have some rust on the inside. It is recommended to flush your oil tank
prior to use. Oil tanks will not be
exchange or returned based on this fact alone.
It is our discretion of to approve or deny any return on an oil tank
based on this known fact. Any oil tank
that shows signs of being flushed with oil will not be accepted as a return or
exchange.
17. Seats/Saddlebags/Windshields: Once mounted,
these items cannot be returned. Must be in new unopened condition, with no evidence of
wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to
another customer, so please be careful before mounting your new seat, saddlebag
or windshield to check fitment.
18. CD’s, DVD’s, Books, Manuals, Audio Cassettes,
Video Tapes & Software: Once delivered, none of these items can be returned.
19. We reserve the right on any order containing
special ordered, custom, over sized, and large freight items to either:
A. Deny and refuse any return or
cancelation. Sale is FINAL for special
orders, custom orders, over-sized freight, large dimensional items and high
value orders greater than $1000 USD.
B.
Or, if we approve any return on such item or order as described prior;
we may collect up to a 50% restocking fee of original order value to be
deducted of the entire sum of the original invoiced amount as stated under our
refund policy; as a restocking fee.
20. We are not responsible for and do not pay for
any International Customs Fees, Duties, Taxes or Brokerage Fees. We only charge you for shipping costs to ship
your order via the carrier of our choice.
You are responsible for any import fees charged to you upon
import. Refusal to pay these fees and
return of your order to us will result in a restocking fee up to 50% value of
all items on your existing invoiced order.
There is no refund on shipping charges.
21. Restocking fees are calculated on cost of
individual items only as shipping costs are not refundable. Example: you paid $16.98 in shipping costs
and $100 in parts for a total of $116.98.
With a 25% restocking fee, your refund would only be $75. Shipping of 16.98 and the restocking fee of $25
was subtracted from your original payment of 116.98. So your total refund would be $75.00 as an
example.
How to Return an Order:
Submit the online
form for a products return request to get an RMA# emailed to you after
submitting the request. Click https://vtwin.parts/account/return/add to submit a return.
You will be
emailed with in two business days your RMA#.
Return the part(s)
in the original box with the invoice number marked on the outside, the RMA
number marked on the outside and any original packaging slips & or
invoice on the inside.
Package the
returned items properly. When shipping merchandise back to us, please wrap
the part(s), place in a sturdy box and secure with tape. Do not leave the
part(s) loose in the package. Parts scratched or damaged in return
shipping due to inadequate packaging will not be accepted.
All returns must
be sent pre-paid. No collect shipments will be accepted.
Insure the
returned part for its full value to protect yourself against loss.
Send all returns
to the address provided in the return authorization email. We will provide you with an explicit address that your return must be shipped to. If you do not send your return to the address provided to you we will not credit your return.
We cannot accept
returns on special ordered parts. Parts showing signs of use and or installation also do not qualify for return status. All items must be new and un-opened with original packaging and labels with any instructions and or accessories.
Standard Ground Shipping Rates
For Continental U.S. and APO/FPO Addresses
Invoice Total
Gold Club
$0 – $99.99
$7.98
$7.98
Over $99.99
FREE
FREE
*NO FREE FREIGHT ON THE FOLLOWING ITEMS. All charges are continental USA only. Higher rates apply to other destinations. Over-sized Items that Require Freight Charges
Bike Frames
$50.00
Bike Lifts
$25.00
Lift Gate
$100.00
Complete Motors
$125.00
Fairings
$50.00
Handy Lifts, Titan, K&L
$300.00
Kendon Lifts & Trailer in a Bag
$200.00
Rolling Chassis/Bike Kits
$175.00
Wide Bike Ramps
$50.00
We do not pay freight on bike lifts, engines, extra wide bike ramps, rolling chassis kits, trailers in a bag and Handy Lifts.
Flat & Oversized Flat-Rate
Nationwide Flat Rates for Next Day, 2-Day and 3-Day Shipping (some exclusions apply)
Available On Request: Orders placed online requesting Next Day, 2-Day and 3-Day shipping will be invoiced and charged separately for shipping. Not all parts qualify for expedited shipping services.
Average Costs (**These Are only Estimates. You are only charged exact cost, no hidden fees)
Under 20 lbs.
Next-Day Air
$79.99**
2nd-Day Air
$39.99**
3-Day Select (guaranteed)
$29.99**
Oversized Flat-Rate
Next Day Air
$89.99**
2-Day Air
$64.99**
3-Day Select (guaranteed)
$54.99**
Delivery Process
Delivery is based on availability of parts. Please allow 7 to 10 working days (not including Saturday or Sunday) for delivery of orders within the United States.
Shipping Methods
We use UPS, FedEX and US Postal Service to ship all standard orders. Expedited services and orders containing aerosols, chemicals, batteries and other regulated material must ship via UPS or FedEX and require a street address or “911” rural route address. UPS will not deliver to a PO Box or an APO/FPO address. Some orders may ship directly from the manufacturer to expedite your shipment resulting in multiple packages. Next Day Air, 2-Day Air and 3 Day Select prices are subject to change. We strive to maintain accurate pricing, however, as rates increase we reserve the right to increase ours as well.
No Free Shipping on Air Orders.
Next Day Delivery We must receive your order by 12:00 p.m. Central Time. Next Day is offered only in the continental U.S..
2nd Day Air gets your order to you within 2 business days. We must receive your order by 12:00 p.m. Central Time (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.
Worldwide - International Shipping
INTERNATIONAL ORDER TOTALS FROM $0.00 TO $199.99
Shipping & Handling Costs For Small Packages Are Paid In Full. As shown below, these costs are based on weight and dimensions. Should any item in your order exceed the basic dimensions and or weight for a small package you will be invoiced separately via PayPal for any overages in cost.
Available Shipping Options:
INTERNATIONAL ORDER TOTALS FROM $200.00 AND HIGHER
Shipping & Handling Costs For Orders Above $200.00 Are QUOTED AND PAID SEPARATELY. As shown below, you may request any carrier based on cost and or average delivery time frame. Once you place your order we will quote you with-in 24 hours via email and by sending you an invoice via PayPal for completion.
Available Shipping Options:
We can ship to most locations using the: Postal Service (USPS), United Parcel Service (UPS) or DHL Express (DHL). Shipping cost to all locations is based on the actual weight or dimensional weight, whichever is applicable. There is no free shipping or freight included in any international order or price to any address outside of the United States of America unless previously negotiated. For how we process shipping charges for your order please Contact Us.
Delivery time frames are based on when the order is placed, inventory on hand and if any custom work is required. Orders requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates.
The following are approximations:
Canada & US Territories
USPS Priority Delivery 3-9 business days
UPS Ground Delivery 3-9 business days
FedEX Home Delivery Delivery 3-9 business days
UPS Express Delivery 1-3 Business Days
DHL Express Delivery 1-3 business days
International
USPS First-Class International Minimum of 14 - 21 business days
USPS Priority International
Minimum of 10-14 business days
USPS Express International Minimum of 5 business days
International UPS 7-10 days
DHL Express International Minimum of 2 business days
Alaska, Hawaii, & Puerto Rico Priority Mail Allow 7-10 business days for Priority Mail UPS 2-Day Allow 2-3 days for UPS 2nd-day service.
APO/FPO Priority Mail Only service available to these locations. Free Shipping applies to APO/FPO addresses on orders over $199.99.
Disclaimer
Vital V-Twin Cycles is an independent business selling
aftermarket parts and accessories for American and imported motorcycles. We are
in no way connected with Harley-Davidson, Inc.®. All products on this website are intended and
sold for aftermarket use only. Our part numbers and corresponding product
matter are not intended to imply that any of these parts are Harley-Davidson®
original equipment or endorsed by Harley-Davidson, Inc.® The words Bad Boy®, Buddy Seat, Convertible, Disc
Glide, Duo Glide®, Dyna Glide®, Electra Glide®, Evolution®, Fat Boy®, HD®,
Harley®, Harley-Davidson®, Heritage® Softail®, Heritage® Springer®, Hugger®,
Hydra Glide®, Low Rider, Night Train®, Road Glide®, Road King®, Roadster®,
Softail®, Softail® Deuce®, Sport Glide®, Sportster®, Springer®, Sturgis®, Super
Glide®, Tour-Pak, Tour Glide®, Ultra Classic®, V-Fire III, VROD and Wide Glide®
are all registered trademarks of Harley-Davidson, Inc.®, Milwaukee, Wisconsin,
U.S.A. The following model designations
for Harley-Davidson® motorcycles are used in this website for reference only:
EL, FL, FLH, FLHR, FLHRCI, FLHS, FLHT, FLHTC, FLHTC Ultra Classic, FLHTC-I,
FLHTCUI, FLHX, FLST, FLSTC, FLSTF, FLSTN, FLSTS, FLSTSC/I, FLT, FLTC, FLTC
Ultra Classic, FLTCU, FLTR, FLTRI, FLTRSEI, FX, FXB, FXD, FXDB, FXDC, FXDG,
FXDL, FXDS-CON, FXDWG, FXDX, FXDXT, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG,
FXRP, FXRS, FXRS-CON, FXRSE, FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTB, FXSTC,
FXSTD, FXSTD-I, FXSTS, FXSTSB, FXWG, GE, K, KH, VROD®, VRSCA, VRSCB, WL, WLA,
XL, XL1100, XL1200, XL1200C, XL1200R, XL1200S, XL883, XL883C, XL883R, XLCH,
XLCR, XLH, XLH1100, XLH1200, XLH1200S, XLH883, XLR, XLS, XLT, XLX, XR1000 and
their connection to Harley-Davidson® factory part numbers, as well as any printed
matter, are not intended to imply that all of these parts are Harley-Davidson®
original equipment. Although the quality of most of the items listed here
equals or exceeds OEM specifications, some of these items are manufactured by
Harley-Davidson® Motor Company. All
parts listed in this website are from independent aftermarket sources. Even
though these products have brand names inserted, they are intended for brand
identification only. They are aftermarket products and are not necessarily
endorsed or recommended by any motorcycle manufacturer. Not all of the parts
illustrated were manufactured by the original equipment manufacturer or under
their supervision or control. All other brand names or trademarks or registered
trademarks used in this website are the property of their respective holders.
