AMERICA'S LARGEST AFTERMARKET HARLEY-DAVIDSON

V-TWIN & INDIAN MOTORCYCLE PARTS STORE!

Terms & Conditions

About Our Prices

Prices and descriptions are subject to change without notice. Suggested retail prices listed in distributor catalogs may vary from Vital V-Twin Cycle's retail prices. Items can be with drawn from sale at any time because we cannot control price increases from our distributors. Not responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS IN THIS CATALOG FOR COMPARABLE OR LIKE ITEMS. Any item withdrawn from sale is subject to a 10% cancelation fee that will be deducted from payment. Current prices can be quoted over the phone when you place your order. Iowa residents add applicable state, county and local sales tax.

About Our Images

When possible we attempt to use the most accurate images possible.  Many images are provided by the manufacturer and or suppliers.  Such images of products provided by these manufacturers may be used as reference purpose only as some pictures may not be an actual representation of that item.


Ordering

Ways to Order

  • Ordering Online:  All of the products in our catalogs, plus thousands more, are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.
  • Ordering by Telephone:  Please call: 1-844-698-8946  (24 hours a day, 7 days a week.  From all locations worldwide!).
  • Ordering by Fax:  Fax your orders 24-hours worldwide: 1-844-300-0396
  • Ordering by Mail:  Mail your order to Vital V-Twin Cycles, 132 Valley Road, West Branch, IA 52358, USA
  • Customer Service:  1-844-698-8946     Use this line for questions about your order, product information, returns or exchanges and to place an order! Customer Service available until Monday – Friday 9am – 5pm, Saturday 9am – 1pm and Sunday 12pm - 3pm central time, 7 days a week.

 

Special Orders

If you want a product not listed with Vital V-Twin Cycles, we will try to find it for you. If a special order is cancelled, a 10% cancellation fee will be charged. There are no returns/refunds allowed on special orders upon completion and or delivery to our location and/or prior to arrival at invoiced shipping address.

Parts Order Cancellation

Parts orders with a retail cost of $500.00 or higher will require a 100% down payment/ payment in full at the time of order. If an order  is canceled, a 10% cancellation fee will be deducted from the down payment.   We reserve the right on any order exceeding $500.00 containing special ordered, custom, over sized, and large freight items to collect up to 25% of the entire sum of the invoiced amount as stated under our refund policy; as a restocking fee.  International orders exceeding $500.00 fall under these same guidelines as set forth here and under our return/refund policy as stated to require prior approval and up to 25% restocking fee.

Damaged Shipments

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements.

Paying for Your Purchase

Vital V-Twin Cycles Gift Certificates

Vital V-Twin Cycles gift certificates can be used on any purchase from Vital V-Twin Cycles and will not expire. They are available in select denominations and can be used by phone, fax, online or in person. Visit our gift certificates page or call our customer service line and ask any sales rep for details.

Credit Cards

We accept Visa, MasterCard, Discover, American Express and Diners Club credit cards. International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge.

Credit Card Security Information

First-time orders may be required to ship to the billing address for the first 30 days. First-time international customers may be required to fax to us the portion of their most recent billing statement showing the name, bank logo, billing address and last four digits of the credit card number before orders can ship.

Check, Money Orders & Cashiers Checks

We Welcome Your Check.  We only accept payments by check from U.S. customers with orders under $5,000.  If your payment is returned due to insufficient or uncollected funds, you authorize us to collect a Service Charge drawn on your account. The Service Charge will be: $50 and or up to 5% of total order amount.  Use personal checks, money orders or cashiers checks. Do not send cash! Personal checks must have your name, and address pre-printed. Also include street address and phone, handwritten if necessary. Without a street address and phone, or in the case of new account “starter” checks, orders will be held 11 business days for clearance. All orders paid with checks written on credit card accounts will be held 11 business days for clearance, no exceptions. Once your order and payment is received, please allow 7 to 10 business days for delivery, based on availability of parts. If this is your first order with Vital V-Twin Cycles, your payment may be subject to an 11 business day hold for clearance, for the first 30 days. Any check or money order returned unpaid will be charged an additional service fee. If ordering by mail, it is a good idea to contact customer service for current pricing.

PayPal®

With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.

PayPal Features:

  1. No need to enter your financial information each time you make a purchase online.
  2. Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.
  3. Your private information is encrypted using PayPal's award-winning technology.
  4. PayPal is FREE for buyers.

PayPal Steps:

  1. During checkout, click the "Pay With Paypal" button.
  2. You will be transferred to the PayPal website.
  3. Log into your PayPal account, or sign up for a new account.
  4. Approve the transaction.
  5. You will be returned to the Vital V-Twin Cycles website.
  6. Your payment will not be processed until you complete your order at the Vital V-Twin Cycles website.

PayPal Restrictions:

  1. We only ship to verified PayPal addresses.
  2. PayPal is only available on orders with a known shipping amount and order total.
  3. PayPal is available in select countries, including:
    • United States
    • Canada
    • Australia
Read more at www.paypal.com


Satisfaction Guarantee

Our Satisfaction Guarantee is simple. If you’re not 100% satisfied with our products, we will credit your account or refund your money. Just return the part to us in like-new condition and we’ll refund the full purchase price (except for return of original shipping charges, which aren’t refundable). This includes manufacturers’ defects on electrical parts. Detailed exceptions & time schedule to this policy are listed under Returns & Warranty Information.

Please Note:

Special/Custom Orders
If a special order is cancelled, a 10% cancellation fee will be charged. There are no returns/refunds allowed on special orders.†

Parts $500 or Higher
All invoices with a retail cost of $500.00:  a 10% cancellation fee will be deducted from your payment for the canceled order.†

          †Please Note:  Other Terms & Policies May Apply.   Please Contact Us For Details Prior To Purchase Regarding Any Questions Or Concern.


Returns & Warranty

Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

We can’t return products to suppliers or re-sell them to other customers if you damage them when installing. Be careful.

Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.

Seats/Saddlebags/Windshields: Once mounted, these items cannot be returned. Must be in like-new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.

CD’s, DVD’s, Audio Cassettes, Video Tapes & Software: Once opened, CD’s, audio cassettes, video tapes and software cannot be returned unless defective.


Worldwide International Return Policy

We want you to be satisfied. Our return policy works like this:

You assume all knowledge of proper fitment and dimensions associated with your application prior to purchase of any product.  We will provide such details as requested prior to purchase.  However, we are not responsible for incorrect product fitment based on your decision to purchase a product.

All returns must be in resell-able or like-new condition with original packaging and part number labels and or stickers.  Shipping fees are not refundable.  There will be no refund of shipping cost to you or returned to us.  Defective parts or parts sent to you in error will be exchanged or refunded in full.  See our special warranty notes on exhaust systems and gas tanks.  We reserve the right to charge a restocking fee on any or all parts at a rate of 25% of your invoice.    Whenever possible we will refund your money via your choice credit, exchange or refund.  However, some items may only be eligible for store credit to your account.   Special order items, items with shop services or building services are not returnable.  Any questions as to this policy as it pertains to particular items may be directed to our Customer Service.

Note: All foreign returns must be authorized in advance. Please Contact Us if you have a foreign return.

Returns must be received within the following days of invoice depending upon the manufacturer (see below):

  • V-Twin:  58 Days
  • S&S Cycle:  8 Days
  • Paughco:  All Sales Final. 58 Days On Defect Items Only
  • Eastern:  30 Days.  “Credits will be given as a “in store credit only.”
  • Truett & Osborn:  By Approval Only
  • Mid-USA:  30 Days
  • Legend:  21 Days
  • Arnott:  21 Days
  • Colony:  30 Days
  • Andrews:  21 Days
  • Fueling:  30 Days

How to Return an Order:

  1. Submit the online form for a products return request to get an RMA# emailed to you after submitting the request.
  2. You will be emailed with in 24 hours your RMA#.
  3. Return the part(s) in the original box with the invoice number marked on the outside, the RMA number marked on the outside and any original packaging slips & or invoice on the inside.
  4. Package the returned items properly. When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
  5. All returns must be sent pre-paid. No collect shipments will be accepted.
  6. Insure the returned part for its full value to protect yourself against loss.
  7. Send all returns to: Vital V-Twin Cycles, 132 Valley Road, West Branch, IA 52358
  8. We cannot accept returns on special ordered parts.


Standard Ground Shipping Rates

For Continental U.S. and APO/FPO Addresses

Invoice TotalGold Club
$0 – $99.99$12.76$12.76
Over $99.99

FREE
FREE



*NO FREE FREIGHT ON THE FOLLOWING ITEMS. All charges are continental USA only. Higher rates apply to other destinations. Over-sized Items that Require Freight Charges
Bike Frames$50.00
Bike Lifts$25.00
Lift Gate$100.00
Complete Motors$125.00
Fairings$50.00
Handy Lifts, Titan, K&L$300.00
Kendon Lifts & Trailer in a Bag$200.00
Rolling Chassis/Bike Kits$175.00
Wide Bike Ramps$50.00

We do not pay freight on bike lifts, engines, extra wide bike ramps, rolling chassis kits, trailers in a bag and Handy Lifts.


Flat & Oversized Flat-Rate

Nationwide Flat Rates for Next Day, 2-Day and 3-Day Shipping (some exclusions apply)

Available On Request:  Orders placed online requesting Next Day, 2-Day and 3-Day shipping will be invoiced and charged separately for shipping.  Not all parts qualify for expedited shipping services.  

Average Costs (**These Are only Estimates.  You are only charged exact cost, no hidden fees)

Under 20 lbs.
Next-Day Air$69.99**
2nd-Day Air$29.99**
3-Day Select (guaranteed)$25.99**
Oversized Flat-Rate
Next Day Air$89.99**
2-Day Air$64.99**
3-Day Select (guaranteed)$54.99**


Delivery Process

Delivery is based on availability of parts. Please allow 7 to 10 working days (not including Saturday or Sunday) for delivery of orders within the United States.


Shipping Methods

We use UPS, FedEX and US Postal Service to ship all standard orders. Expedited services and orders containing aerosols, chemicals, batteries and other regulated material must ship via UPS or FedEX and require a street address or “911” rural route address. UPS will not deliver to a PO Box or an APO/FPO address. Some orders may ship directly from the manufacturer to expedite your shipment resulting in multiple packages.  Next Day Air, 2-Day Air and 3 Day Select prices are subject to change.  We strive to maintain accurate pricing, however, as rates increase we reserve the right to increase ours as well.

No Free Shipping on Air Orders.

Next Day Delivery We must receive your order by 12:00 p.m. Central Time. Next Day is offered only in the continental U.S..

2nd Day Air gets your order to you within 2 business days. We must receive your order by 12:00 p.m. Central Time (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.


Worldwide - International Shipping

INTERNATIONAL ORDER TOTALS FROM $0.00 TO $199.99

Shipping & Handling Costs For Small Packages Are Paid In Full.  As shown below, these costs are based on weight and dimensions.  Should any item in your order exceed the basic dimensions and or weight for a small package you will be invoiced separately via PayPal for any overages in cost.

Available Shipping Options:


INTERNATIONAL ORDER TOTALS FROM $200.00 AND HIGHER

Shipping & Handling Costs For Orders Above $200.00 Are QUOTED AND PAID SEPARATELY.  As shown below, you may request any carrier based on cost and or average delivery time frame.  Once you place your order we will quote you with-in 24 hours via email and by sending you an invoice via PayPal for completion.  

Available Shipping Options:


We can ship to most locations using the: Postal Service (USPS), United Parcel Service (UPS) or DHL Express (DHL). Shipping cost to all locations is based on the actual weight or dimensional weight, whichever is applicable.  There is no free shipping or freight included in any international order or price to any address outside of the United States of America unless previously negotiated.  For how we process shipping charges for your order please Contact Us.  

Delivery time frames are based on when the order is placed, inventory on hand and if any custom work is required.  Orders requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates.

The following are approximations:

Canada & US Territories

USPS Priority
Delivery 3-9 business days

UPS Ground
Delivery 3-9 business days

FedEX Home Delivery
Delivery 3-9 business days

UPS Express Delivery
1-3 Business Days

DHL Express
Delivery 1-3 business days

International

USPS First-Class International
Minimum of 14 - 21 business days

USPS Priority International

Minimum of 10-14 business days

USPS Express International
Minimum of 5 business days

International UPS
7-10 days

DHL Express International
Minimum of 2 business days

Alaska, Hawaii, & Puerto Rico 
Priority Mail
Allow 7-10 business days for Priority Mail
UPS 2-Day
Allow 2-3 days for UPS 2nd-day service.

APO/FPO 
Priority Mail
Only service available to these locations.
Free Shipping
applies to APO/FPO addresses on orders over $199.99.


Disclaimer

Vital V-Twin Cycles is an independent business selling aftermarket parts and accessories for American and imported motorcycles. We are in no way connected with Harley-Davidson, Inc.®.  All products on this website are intended and sold for aftermarket use only. Our part numbers and corresponding product matter are not intended to imply that any of these parts are Harley-Davidson® original equipment or endorsed by Harley-Davidson, Inc.®  The words Bad Boy®, Buddy Seat, Convertible, Disc Glide, Duo Glide®, Dyna Glide®, Electra Glide®, Evolution®, Fat Boy®, HD®, Harley®, Harley-Davidson®, Heritage® Softail®, Heritage® Springer®, Hugger®, Hydra Glide®, Low Rider, Night Train®, Road Glide®, Road King®, Roadster®, Softail®, Softail® Deuce®, Sport Glide®, Sportster®, Springer®, Sturgis®, Super Glide®, Tour-Pak, Tour Glide®, Ultra Classic®, V-Fire III, VROD and Wide Glide® are all registered trademarks of Harley-Davidson, Inc.®, Milwaukee, Wisconsin, U.S.A.  The following model designations for Harley-Davidson® motorcycles are used in this website for reference only: EL, FL, FLH, FLHR, FLHRCI, FLHS, FLHT, FLHTC, FLHTC Ultra Classic, FLHTC-I, FLHTCUI, FLHX, FLST, FLSTC, FLSTF, FLSTN, FLSTS, FLSTSC/I, FLT, FLTC, FLTC Ultra Classic, FLTCU, FLTR, FLTRI, FLTRSEI, FX, FXB, FXD, FXDB, FXDC, FXDG, FXDL, FXDS-CON, FXDWG, FXDX, FXDXT, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG, FXRP, FXRS, FXRS-CON, FXRSE, FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTB, FXSTC, FXSTD, FXSTD-I, FXSTS, FXSTSB, FXWG, GE, K, KH, VROD®, VRSCA, VRSCB, WL, WLA, XL, XL1100, XL1200, XL1200C, XL1200R, XL1200S, XL883, XL883C, XL883R, XLCH, XLCR, XLH, XLH1100, XLH1200, XLH1200S, XLH883, XLR, XLS, XLT, XLX, XR1000 and their connection to Harley-Davidson® factory part numbers, as well as any printed matter, are not intended to imply that all of these parts are Harley-Davidson® original equipment. Although the quality of most of the items listed here equals or exceeds OEM specifications, some of these items are manufactured by Harley-Davidson® Motor Company.  All parts listed in this website are from independent aftermarket sources. Even though these products have brand names inserted, they are intended for brand identification only. They are aftermarket products and are not necessarily endorsed or recommended by any motorcycle manufacturer. Not all of the parts illustrated were manufactured by the original equipment manufacturer or under their supervision or control. All other brand names or trademarks or registered trademarks used in this website are the property of their respective holders.